Privacy notice

What personal information I collect through this website, why I collect it, and what your rights are. Last updated 11 November 2026.

Who I am

I'm Patrick Cullen, a sole trader trading as Patrick Cullen Garden Care. I'm the “data controller”, which means I'm responsible for looking after your personal information under UK data protection law. You can reach me at hello@patrickcullengardencare.co.uk.

What I collect and why

When you use the contact form I collect your name, your email address, your phone number (optional) and your message. I use these to reply to your enquiry, talk about your garden and give you a quote. I do this because you've asked me to, and because answering enquiries is a normal part of running my business.

If you email me directly I keep your message and my reply, for the same reasons.

If you become a client I also keep the details I need to do the work and look after my accounts, such as your address, what we agreed and payment records.

Technical information. My website host, Netlify, automatically records basic technical details when you visit, such as your IP address, the pages you ask for and your browser type. This is used to keep the site running and secure. I don't use it to identify you.

Cookies and tracking

This website doesn't set cookies, and I don't use analytics, advertising or tracking tools.

Who I share your information with

I don't sell your information or use it for marketing. It's handled by the services I use to run the business:

• Netlify hosts this website and receives what you send through the contact form. It may also run spam checks on form messages.
• Google (Google Workspace) provides my business email, which is where form messages arrive and where I reply to you.

These providers may handle information outside the UK, and each has its own privacy policy. I may also share information if the law requires me to. My Reviews page links to Trustpilot; if you follow that link, Trustpilot's privacy policy applies, not mine.

How long I keep it

• Enquiries that don't lead to any work: I delete them after 12 months.
• Records I need for my accounts and tax, such as invoices: I keep them for as long as HMRC requires, which is currently at least five years after the 31 January filing deadline for the tax year in question.
• Other client details: I keep them while I'm working for you, then delete them unless they form part of my accounting records.

Your rights

You can ask me to show you the information I hold about you, correct anything that's wrong, delete it (unless I need to keep it for tax or legal reasons), limit how I use it, or stop using it for a particular purpose. Email me and I'll reply within one month.

If you're unhappy with how I've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this notice

If I change how I use your information, I'll update this page and the date at the top.